View metrics for selected period in ITSM Success Dashboard indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the Key Performance Indicators (KPIs) metrics on the ITSM Success Dashboard for a selected period to analyze the performance.

    Before you begin

    Role required: user

    Procedure

    1. Navigate to All > Success Dashboard > Success Dashboard.
    2. Select Performance Overview tab.
    3. Select Show calendar.
      Success Dashboard displaying the calendar.
    4. Select the year, and the month.
    5. Select OK.
      Note:

      The values of all the KPIs including the contributing KPIs for the selected criteria is displayed on the dashboard. The data is refreshed for each selected criteria.