ITSM Virtual Agent Lite pre-built topics

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • ITSM Virtual Agent Lite includes several pre-built, read-only topic conversations you can use to set up a virtual agent for your end users.

    ITSM Virtual Agent Lite topics

    Check Ticket Status
    Users can check the status of active IT tickets (incidents or requests). When a user asks about a ticket status, the virtual agent responds with a list of all active tickets for that user. Each ticket includes a link to the incident or request, the item, the status (Stage), and when it was updated.
    Report an Issue
    Users can create incidents using a Record Producer.