Viewing incident details and your incident tasks in ITSM Agent Workspace - Standard landing page

On the ITSM Agent Workspace standard landing page, you can view incident reports that provide information such as the number of open priority 1 incidents, incidents for which SLA is not met, or incidents that are in the verge of breaching the SLA, and any unassigned incidents in the system. You can also view all the tasks that are assigned to you.

The ITSM Workspace plugin (com.snc.agent_workspace.itsm) activates the ITSM Workspace Landing Pages (com.snc.agent_workspace.itsm.landing_page) plugin that delivers the basic version of ITSM Agent Workspace landing page.

To see the list of incidents for a queue, click a tile in the Happening Now section. To view the details of an incident, click the incident number. The My Work section contains the list of all the tasks that are assigned to you.

Figure 1. ITSM Agent Workspace Landing Page