Supporting information for Now Assist for IT Service Management (ITSM)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Get a quick overview of the important information that is related to the Now Assist for IT Service Management (ITSM) application.

    Supported versions

    • For Core UI: Starting with Vancouver Patch 2
    • For Service Operations Workspace for ITSM: Starting with version 5.0.0

    Supported user interfaces

    The Now Assist for ITSM application includes the skills that are listed in the following table.
    Table 1. Now Assist for ITSM supported interfaces
    Interface Features
    Service Operations Workspace for ITSM
    • Incident summarization
    • Resolution notes generation
    • Chat summarization
    • Now Assist panel
    • Knowledge article generation
    Core UI
    • Incident summarization
    • Resolution notes generation
    • Now Assist panel
    • Knowledge article generation