Now Mobile app

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use the Now Mobile app to view the assets that are assigned to you, to report any issues with your assets, and to remotely receive new assets. Create incidents to report any issues with your assets to your IT department.

    Download the Now Mobile app from Apple App Store or Google Play Store.

    The Now Mobile app provides different services for tasks and requests.

    Figure 1. Now Mobile app
    NowMobile application

    To view all the assets that are assigned to you, navigate to My Items > My Assets > Hardware. The tab shows the assets that have the State field set to In transit or In use, Sub-state set to Reserved, and the Reserved to field set to your name. You can create an incident for an asset that is in use.

    When you are away from your office, you can remotely receive an asset that is in transit. Scan the QR code for the asset tag so that you can automatically notify the IT department that you have received the asset.