Manage work with ITSM Mobile Agent

As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.

My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.

For detailed procedure see Managing incidents and tasks using My Work applet.

Table 1. On-call schedule actions- Upcoming shifts

Action	Description
Tap on Upcoming shifts	View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top.
Swipe left on the shift card	Request a time-off for the shift.
Tap on the shift card	View details for the shift like the group, roster, start time, and end time.
Tap Request time-off	Request a time-off for the shift.
Tap the icon.	Changes the view of the calendar from monthly to daily.

Table 2. On-call schedule- Time-off requests

Tap on Time-off requests	View a list of time-off requests divided into pending and completed requests.
Tap the filter icon	Filter the time-off requests.
Tap the menu icon	Request time off from the Time-off requests screen.
Tap a pending time-off request	View the details of the request.
Tap Cancel time-off	Cancel the time-off by clicking YES on the confirmation message.

Table 3. On-call schedule- Who is on-call

Tap on Who is on-call	View a form that lets you select a group from a list of groups.
Tap the right arrow	View the list of groups that should be on-call in a schedule.
Select a group	Select a group from the list of groups and click the arrow to view who is on-call for the schedule.