Send or resend reminders of an upcoming shift

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Remind roster members of an upcoming shift by sending an email notification. You specify the number of days before their shift starts for the email.

    Before you begin

    Role required: rota_admin or admin

    About this task

    The reminder is sent to the email address specified in the user record, unless the address is specified in other notification preferences. Notification preferences take precedence over the user record.

    Procedure

    1. Navigate to All > On-Call Scheduling > My Group Schedules.
      The option is also available when you edit a shift in an On-Call calendar.
    2. Select the shift.
    3. On the Shift form, select the Send on-call reminders check box and then specify the number of days in the Reminder lead time field.
      Note:
      If you set the value of Reminder lead time (days) to more than one day and also set the roster to daily rotation, the instance does not send reminder emails.
    4. To resend a reminder, click Resend.
    5. Click Update.