View details in an escalation log

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.

    Before you begin

    Role required: rota_admin or admin

    About this task

    This topic describes how to use the logs to access escalation information. You can also access escalation notification information from reports. See Viewing the Performance reports for escalations.

    You can enable or disable logging using the com.snc.on_call_rotation.log_escalations property, as described in System properties for On-Call Scheduling.

    Procedure

    1. Navigate to All > On-Call Scheduling > Escalations > Escalation Logs and open the incident.
      The On-Call Escalations [Escalation Logs view] opens.
    2. Click the Information icon (Information icon) to open the incident record.
      Escalation Log incident record
    3. For each item in the related lists, you can click the Information icon (Information icon) to drill deeper into the details of the escalation (for example, to determine Time to acknowledge values).