Viewing On-Call Scheduling reports

Generate escalation and schedule reports. You can also view performance report.

All the users can generate and view the following reports:

• Escalation report
• Schedule report
• Escalation over report
• Group overview report

Users with premium dashboard access can view an additional performance tab. You can generate and view performance reports using the performance tab.

• Run an Escalations report to view who is on call
  The Escalations report displays the escalation sequence and the rules that apply for a selected date. For each group that you are authorized to see, you can choose to show either the active roster members or the on-call person.
• Run a Schedule report to view my schedule
  An On-Call Rotation Schedule report shows users or groups that are on-call for a specified time period.
• Viewing Escalation Overview reports
  Run Escalation Overview reports to view count and rate information on escalations currently in progress, acknowledged and unacknowledged escalations, and Mean Time to Acknowledge (MTTA). You can view data for all groups or for one or more selected groups.
• Viewing the Performance reports for escalations
  The Performance reports enable detailed review of how well escalations are being processed. You have precise control of the data that describes escalation progress using filters like group, priority, level, or escalation category.
• Viewing Group Overview reports
  Run My Groups Overview reports to view the activities of a selected group: Count information on acknowledged and unacknowledged escalations by shift, acknowledged escalations by user, and the hours for each user over seven days.