Activate ITSM Predictive Intelligence Workbench

ITSM Predictive Intelligence Workbench is available with activation of the core Predictive Intelligence Workbench (com.sn_piwb_ml) plugin and the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin.

Before you begin

Role required: admin

About this task

The ITSM Predictive Intelligence Workbench -related plugins require activation of the Predictive Intelligence application. Predictive Intelligence is available with activation of the Predictive Intelligence (com.glide.platform_ml) plugin and the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin, which require an ITSM Pro package subscription. For more details, refer to Install Predictive Intelligence.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.