ITSM Predictive Intelligence Workbench administration

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Administrators can activate the necessary plugins for ITSM Predictive Intelligence Workbench. Users with the piwb_admin role can configure the application to meet specific requirements.

    Predictive Intelligence Workbench admins can perform the following tasks:
    • Configure Predictive Intelligence Workbench property settings, such as the minimum number of predictions for evaluating use cases that underperform and the minimum percentage of net automation to show a pretrained model.
    • Create a Predictive Intelligence Workbench user group and assign users necessary roles to move through the model implementation process.
    • Configure notifications to alert Predictive Intelligence Workbench users via email for the following events:
      • When a new model is trained and ready for evaluation.
      • When batch testing is initiated and when test results are available.