Predictive Intelligence Workbench integration and customization

Predictive Intelligence Workbench uses scripted extension points to integrate a trained use case model for prediction.

Scripted extension points for trained use case integration implementation

The scripted extension point is PIWBPredictionProcessor​ and PIWBPredictionProcessor_incident​ is the default implementation of PIWBPredictionProcessor​​ for the Incident [incident] table. PIWBPredictionProcessor_incident​ runs all the predictions for integrated incident-related use case models.

Customizing default implementation

If you want to customize the default implementation, you can modify the PIWBPredictionProcessor_incident​ script. The business rule PIWB Prediction – Incident on the Incident table calls the PIWBPredictionProcessor_incident​ script for predictions. For details about scripted extension points, refer to Using extension points to extend application functionality.