Add multiple incidents to a problem

Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.

Before you begin

Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

About this task

The topic applies to problems where you’ve activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

Procedure

1. Navigate to All > Problem > Open.
2. Open a problem record.
3. In the related list, click the Incidents tab.
4. Click Add.
5. From the list, select the records and click Add Selected.

   The selected incidents appear under the Incidents tab.

   You can use the global.MRABulkAddRecordsFilter extension point for an implementation of adding any one or multiple related incident records to a single problem.

• Extension point for Problem Management
  Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code.