Problem Management

Washington DC IT Service Management

Release: washingtondc
ft:locale: en-US
ft:publication_title: Washington DC IT Service Management
ft:clusterId: itsm
bundleId: itsm
workflow: Technology

Problem Management

Release version: Washingtondc

Updated October 9, 2024

1 minute to read

The ServiceNow® Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.

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Explore Learn about Problem Management concepts and features.

Configure Configure environment, tools, and user access.

ManageCreate and manage problems.

CommunicateUse Problem Management to communicate the outcome of the problem.

Analytics and Reporting SolutionsTake advantage of dashboards to visualize data over time, analyze your business processes, and identify areas for improvement. 

ReferenceGet details about Problem Management properties and various form fields.

Troubleshoot and get help