Create change request from a problem

After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.

Before you begin

Role required: problem_coordinator or admin

About this task

You can implement a resolution to a problem by applying a standard change procedure and testing to confirm service recovery. For a normal change, you raise a Request For Change (RFC). The Change Advisory Board (CAB) needs to approve the RFC before a resolution is applied to the Problem.

Procedure

1. Navigate to All > Problem > Open and open a problem record.
2. On the context menu, perform any one of the following activities.

   Option	Action to be taken
   Normal change	Click Create Normal Change.
   Emergency change	Click Create Emergency Change.

   A change request is created to implement the solution for the problem.