Problem Overview dashboard

This dashboard shows the current state of open problems.

End user and roles

End user and goal	Required role
Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas.	None

Data visualizations

Title	Type	Description
Critical open problems	Single Score	All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are.
Unassigned problems	Single Score	All open problems where 'Assigned to' is empty. These are the problems you have to assign.
Overdue problems	Single Score	All open problems where Escalation = Overdue
Open problems	Single Score	All open problems
Problems not updated for 7 days	Single Score	Open problems where the value in the Updated field is more than 7 days ago
Open problems older than 30 days	Single Score	Open problems where the value in the Created field is more than 30 days ago
Open problems - Grouped	Horizontal Bar	Open problems grouped by Priority
Open problems older than 30 days - Grouped	Horizontal Bar	Open problems where the value in the Created field is more than 30 days ago, grouped by Priority
Problems by Priority and State	Heatmap	Open Problems grouped on a matrix of Priority and State
Open problems older than 30 days by Priority and State	Heatmap	Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State
Problems Opened per Week	Line	Count of all problems opened this year, trending by Opened per Week
Problems Closed per Week	Line	Count of all problems closed this year, trending by Closed per Week