Track a request from the service catalog

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Procurement application lets you track a request that was ordered from the service catalog.

    Before you begin

    Role required: procurement_admin or procurement_user

    About this task

    When a user places an order from the service catalog, a request record is created to track the order. Each ordered item becomes a requested item that is listed on the request record. For example, a single request for one laptop, two monitors, and one keyboard creates the following records.

    Request REQ0000001: 4 items
    • Requested Item RITM0000001: 1 laptop
    • Requested Item RITM0000002: 2 monitors
    • Requested Item RITM0000003: 1 keyboard

    Procedure

    1. Navigate to All > Procurement > Requests > Requests.
    2. Click a request Number.
      The Requested Items related list displays the items that were ordered. You can view the requested item, or view associated Purchase Orders, Transfer Orders, and Assignments on other related lists. A catalog task is automatically generated for each requested item to identify the source of the item, whether it must be purchased or transferred from a stockroom.