Request Management Request Management allows catalog items to be requested and fulfilled based on defined flows. Request Management architectureRequest Management allows catalog items to be requested and fulfilled based on defined flows.Domain separation in Request ManagementThis is an overview of domain separation in Request Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Agent Workspace for Request ManagementAgent Workspace for Request Management integrates the platform functionality specific to tier 1 agents into an easy-to-navigate interface. This multi-tab interface helps the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks. The ITSM Workspace plugin (com.snc.agent_workspace.itsm) that automatically activates the Service Catalog - Workspace (com.glideapp.servicecatalog.workspace) plugin should be activated for the Request Management flows in workspace.Request Management integration with Universal RequestIntegration of Request Management with the Universal Request application extends the capabilities of Universal Request and enables your employees and agents to create a universal request by submitting a request from a catalog item or record producer. This integration provides a consistent ticketing experience and facilitate inter-department request transfers.Request ITSM Roles - Request ManagementRequest the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Request Management plugin (com.snc.itsm.roles.request_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Request Management process. Activate Business Stakeholder Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.Related topicsExploring Service CatalogCatalog Builder
Request Management Request Management allows catalog items to be requested and fulfilled based on defined flows. Request Management architectureRequest Management allows catalog items to be requested and fulfilled based on defined flows.Domain separation in Request ManagementThis is an overview of domain separation in Request Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Agent Workspace for Request ManagementAgent Workspace for Request Management integrates the platform functionality specific to tier 1 agents into an easy-to-navigate interface. This multi-tab interface helps the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks. The ITSM Workspace plugin (com.snc.agent_workspace.itsm) that automatically activates the Service Catalog - Workspace (com.glideapp.servicecatalog.workspace) plugin should be activated for the Request Management flows in workspace.Request Management integration with Universal RequestIntegration of Request Management with the Universal Request application extends the capabilities of Universal Request and enables your employees and agents to create a universal request by submitting a request from a catalog item or record producer. This integration provides a consistent ticketing experience and facilitate inter-department request transfers.Request ITSM Roles - Request ManagementRequest the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Request Management plugin (com.snc.itsm.roles.request_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Request Management process. Activate Business Stakeholder Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.Related topicsExploring Service CatalogCatalog Builder