Request Predictive Intelligence for Major Incident Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin (com.snc.incident.mim.ml_solution) through the Now Support Service Catalog.

    Before you begin

    Predictive Intelligence for Major Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

    Role required: admin

    About this task

    The following plugins are installed with Predictive Intelligence for Major Incident Management:
    • Incident Management - Major Incident Management (com.snc.incident.mim)
    • Predictive Intelligence for Incident Management (com.snc.incident.ml_solution)

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.
      Admin view of Activate Plugin form to capture details for activating the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
    3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.
      Message informing customers about new service portal with a link provided.
    4. On the form, fill in the fields.
      Table 1. Activate Plugin request form
      Field Description

      What is your target instance

      Instance on which to activate the plugin.
      Plugin Name Enter:

      Select Maintenance Date and Time

      The date and time to activate the plugin.

      Note:
      Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
    5. Select Submit.
      For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.