Service Level Management

The ServiceNow® Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs).

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Explore Exploring Service Level Management	Configure Configuring Service Level Management
Use Using Service Level Management	Reference Service Level Management reference

• Exploring Service Level Management
  Use Service Level Management across your organization to monitor and manage the quality of the services.
• Configuring Service Level Management
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
• Using Service Level Management
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
• Service Level Management reference
  Reference sections provide additional information about components installed with Service Level Management.