Recalculate SLA times automatically

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • By default when a user opens a task, the SLA timing information for that task is not automatically recalculated.

    Before you begin

    Role required: admin

    About this task

    You can enable this information to be automatically recalculated each time the task is opened, to provide current information rather than information from the last scheduled job.

    Procedure

    1. Go to Service Level Management > Properties > SLA Engine.
    2. For the Recalculate Task SLA records when a task's form is displayed property, select the Yes check box.
      Note:
      This property is disabled by default because there is a potential performance impact when several users concurrently open tasks.
    3. Click Save.