View SLA timeline

View an SLA timeline to review its details and its progress over time.

Before you begin

Role required: itil, sla_admin, sla_manager

Procedure

Open an SLA timeline from the SLA definition form, Task form, or Task SLA form.

Location	Navigation
SLA definition	Navigate to Service Level Management > SLA > SLA Definitions. Select the name of a SLA definition and then select the Validate SLA Definition link.
Task SLA record	Open a task SLA record from the task form. Select the Show SLA Timeline link to view the SLA timeline for that specific SLA.
Task form	Select the Show SLA Timeline link that appears under related links in the task form. The SLA Timeline appears with the list of all the SLAs that are associated with the task. Select and right-click on a Task SLA in the related list on a task form such an incident record and select the Show SLA Timeline option. The SLA Timeline appears for the specific SLA.

The SLA timeline for the selected task or incident is displayed. It includes SLA report details and a visual representation of the SLA's progress over the lifetime of the task.