Components installed with Major Incident Management

  • Release version: Washingtondc
  • Updated April 9, 2024
  • 1 minute to read

    • Several types of components are installed with the Major Incident Management (sn-sow-mim) installation, including user roles, tables, plugins, and ServiceNow Store applications.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Roles installed

    Role title [name] Description Contains roles
    Major incident manager

    [major_incident_manager]

    		 A major incident manager can:
    • Initiate the major incident process by assessing and approving major incident candidates or creating a major incident.
    • Reject a major incident candidate.
    • Demote a major incident after it’s accepted so that the incident can be handled as a regular incident.
    • Maintain the ownership and accountability for the life cycle of the incident.
    • Identify the users and groups to be involved in the resolution activities.
    • Create adhoc communication plans and tasks.
    • Edit a communication plan that's attached to a major incident.
    • Close a major incident.

    This role inherits the ia_admin role.
    Communications manager

    [communication_manager]

    		 A communications manager can:
    • Manage communications for major incidents and communicates with all stakeholders.
    • Create adhoc communication plans and tasks.
    • Edit a communication plan that is attached to a major incident.
    		 This role inherits the ia_admin role.
    Incident Manager

    [incident_manager]

    (Existing role with added responsibilities)    		 An incident manager can:
    • Manage incident properties and major incident trigger rules.
    • Create and edit Communication Plan Definitions.
    		 None.

    Tables installed

    Table Description
    Major Incident Trigger Rules

    [major_incident_trigger_rule]

    		 This table extends the Application File [sys_metadata] table and stores the major incident trigger rules.

    Plugins installed

    Plugin Description
    Task Communications Management

    [com.snc.task_communication_management]

    		 Provides a framework for defining and managing a communication process for any entity that extends the task table.
    Collaboration services for Task Communications Management

    [com.snc.tcm_collab_hook]

    		 Provides collaboration interface with Microsoft Teams, Slack, and Zoom.
    Microsoft Teams

    [com.snc.ms_teams]

    		 Provides call and chat functionality for communications.
    Zoom

    [com.sn.zoom.spoke]

    		 Provides call and chat functionality for communications.
    SOW UI Builder

    [com.snc.uib.sow]

    		 Enables building and configuring the UI as required.