Create notification preference rule

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Define your preferred notification methods and delivery channels for receiving alerts whenever an escalation ticket is raised.

    About this task

    Get an overview of how to add delivery channels and notification preferences in this video.

    Before you begin

    Role required: itil, rota_manager, rota_admin

    Procedure

    1. Navigate to Workspaces > Service Operation Workspace.
    2. Click the Schedule icon.
    3. On Schedules page, click On-call notification preferences tab.
    4. To define your preferred notification, click Create new and provide the following details:
      • Rule name
      • Select Define active days and hours to customise the rule with the following details:
        • All-day selection box
        • From and Until
        • Active days detail
        • Active days
        • Notification attempt
        Create notification preference rule
      • Select Use preferred schedule to reuse an existing schedule and provide required details.
      • In Notification Attempts, click Add new and select your preferred methods from the following:
        • Slack
        • MS Teams
        • Email IDs
    5. Click Save.