Disable auto-redirection for all agents to Service Operations Workspace

Verify that no agent is automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.

Before you begin

Role required: admin

Procedure

1. From the All menu, navigate to sys_homepage_destination_rule.list.
2. Select the SOW Landing Page record.
3. Clear the Active check box.
4. Select Update.
5. Clear the browser cache by using the following steps:
   1. Enter <instance-name>.service-now.com/cache.do in the web browser.
   2. Select Clear Cache.

      The browser page is refreshed.

   3. Select Clear All Browser Caches.

      The browser page shows the Unified Cache Cleared message.

      Note:

      If the Homepage Destination Rules [sys_homepage_destination_rule] table contains other records that redirect to SOW, use these steps to clear the Active  check box for each record.