Create escalation trigger rules and policy from team record

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Navigate to team record to create new policy and trigger rules

    About this task

    Get an overview of how to create escalation trigger rules and policy from a team record in this video.

    Before you begin

    Role required: rota_manager, rota_admin

    Procedure

    1. Navigate to Workspaces > Service Operation Workspace.
    2. Click the Schedule icon.
    3. On the Schedules page, right-click the shift span and click Edit icon icon.