Install Agent Client Collector for Investigation

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Install the Agent Client Collector for Investigation application (sn_acc_adapter) if you have the admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Service Operations Workspace ITSM Applications application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
    • Installing the Agent Client Collector for Investigation application requires ITSM Pro package subscription.

    Role required: admin

    About this task

    The Agent Client Collector for Investigation application enables you to retrieve and display the CI metrics information for the affected CIs with ci_computer or ci_server class. You can customize and configure the display of the CI metrics data using the Investigate Framework module, which is installed along with this application. The CI metrics information of the affected CIs helps you to analyze and resolve the issue.

    The following items are installed with the Agent Client Collector for Investigation application:
    • Store applications
    • Roles

    For more information, see Components installed with Agent Client Collector for Investigation.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Agent Client Collector for Investigation application (sn_acc_adapter) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    6. Select Install.