Problem task form

Description of the field values for the problem task form in Service Operations Workspace.

Table 1. Create New Problem Task form

Field	Description
Problem Task
Short description	Brief description of the problem task.
Description	Detailed description of the problem task.
Number	Number that identifies the problem task record.
Type	The problem task type.
Problem	ID number of the problem for which the problem task is created.
Order	Order in which the problem tasks must be associated with the problem.
State	Value that changes as the problem proceeds from one state to another state. For information about state transitions of a problem task, see Life cycle of a problem task.
Priority	How quickly the service desk should address the problem.
Due date	Date by which the problem task must be completed.
Configuration Item
Configuration item	Configuration item (CI) that the problem task applies to. The CI class of the selected configuration item identifies the type of problem, for example, hardware, network, or database.
Assignment
Assignment group	Group to which the problem task is assigned.
Assigned to	Problem analyst to whom the task is assigned.
Notes
Work notes (Private)	Information about the work performed on the problem task.