Recommended Actions for ITSM in Service Operations Workspace

Get guidance-based or field-level recommendations for incident forms in Service Operations Workspace.

• Get Guidance based recommendations
  Get actionable real-time recommendations in the side panel to help address customer issues and resolve incidents quickly.
• Get field recommendations
  Get incident field recommendations in Service Operations Workspace while creating or updating incidents.

Related concepts

• Change Management in Service Operations Workspace
• Incident Management in Service Operations Workspace
• Interaction Management in Service Operations Workspace
• Knowledge Management in Service Operations Workspace
• On-Call Scheduling in Service Operations Workspace
• Problem Management in Service Operations Workspace
• Recommendation Framework in Service Operations Workspace
• Request Management in Service Operations Workspace
• ServiceNow integrations with Microsoft Teams in Service Operations Workspace
• Service Level Management in Service Operations Workspace
• Walk-up Experience management in Service Operations Workspace
• Workforce Optimization for ITSM in the Service Operations Workspace
• Collaboration in Service Operations Workspace
• Computer Telephony Integration in Service Operations Workspace
• Live Agent chat in Service Operations Workspace
• Using Universal Request in Service Operations Workspace
• Using Universal Task in Service Operations Workspace

Related tasks

• Add a user-specific quick link on the ITSM landing page
• Create a list in Service Operations Workspace