Resource generators in Recommended Actions for ITSM

ITSM base system includes the following resource generators.

Resource Generator	Description
Assignment group using Classification	The recommendation- Assignment group (Classification),uses this resource generator to return field predictions in the Assignment group field of the current incident.
Configuration item using Classification	The recommendation- Configuration item (Classification), uses this resource generator to return field predictions in the configuration item field of the current incident.
Incident Fields predictions TI	The recommendation- Incident Fields value prediction (TI), uses this resource generator to return field predictions in the Assignment group, configuration item, and service fields of the current incident.
Open PRBs using CI & Service	The recommendation- Open PRBs (CI & service), uses this resource generator to return problems with same CI & Service, which can be linked to current incident.
Propose major incident using trend	The recommendation- Propose Major Incident (Trend),uses this resource generator to return incidents which can be proposed as a major incident.
Resolved Incidents with same CI & Service	The recommendation- Similar Resolved incidents (CI & Service), uses this resource generator to return resolved incidents with same CI & Service, whose resolution can be linked to current incident.
Service using Classification	The recommendation- Service (Classification), uses this resource generator to return field predictions in the Service field of the current incident.
Similar KBs using similarity	The recommendation- Similar KB Articles (Similarity), uses this resource generator to return KB articles as recommendations which can be attached to the current incident.
Similar major incident using trends	The recommendation- Similar Major Incident (Trend), uses this resource generator to return major incidents which can be linked to the current incident.
Similar open incidents using similarity	The recommendation- Similar Open Incidents (Similarity), uses this resource generator to return open incidents which can be linked to the current incident.
Similar Open Incidents with same CI & Service	The recommendation- Similar Resolved incidents (CI & Service), uses this resource generator to return open incidents with same CI & Service.
Similar PRBs using similarity	The recommendation- Similar Open PRBs (Similarity), uses this resource generator to return problems which can be linked to the current incident.
Similar resolved incidents using similarity	The recommendation- Similar Resolved Incidents (Similarity), uses this resource generator to return resolved incidents whose resolution can be copied to the current incident.