Setting up Recommended Actions for ITSM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Set up recommended actions to display relevant recommendations based on the incident context in Service Operations Workspace.

    Before you begin

    Role required: admin

    Procedure

    1. Create a rule in Recommended Actions for ITSM.
      ITSM enables you to create new rules. For more information, see Create a rule in Recommended Actions.
    2. Create a recommendation.

      ITSM enables you to create new recommendations. For more information, see Create a recommendation in Recommended Actions.

    3. Create a resource generator.

      ITSM enables you to create new resource generators. For more information, see Create a resource generator in Recommended Actions.

    4. Create Guidance and field recommendations.
      ITSM enables you to configure or create guidance and field recommendations. For more information, see Creating guidance and field recommendation in Recommended Actions.