Service Operations Workspace for ITSM reference

Reference topics provide additional information about ServiceNow Service Operations Workspace.

For information about components installed with Service Operations Workspace for ITOM, see Service Operations Workspace for ITOM reference.

• Components installed with Service Operations Workspace ITSM Applications
  Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.
• Components installed with Major Incident Management
  Several types of components are installed with the Major Incident Management (sn-sow-mim) installation, including user roles, tables, plugins, and ServiceNow Store applications.
• Components installed with Agent Client Collector for Investigation
  Several types of components are installed with activation of the Agent Client Collector for Investigation (sn_acc_adapter) application, including user roles and ServiceNow Store applications.
• Components installed with Microsoft Endpoint Configuration Manager for Investigation
  Several types of components are installed with activation of the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application, including user roles and ServiceNow Store applications.
• Components installed with Remedial Actions Framework
  Several types of components are installed with activation of the Remedial Actions Framework (com.snc.sn_reacf) application, including user roles and tables.
• Components installed with Metrics and CI Actions Framework
  Several types of components are installed with activation of the Metrics and CI Actions Framework (sn_cimaf) application, including user roles and ServiceNow Store applications.
• Recommendation rules for an incident in Service Operations Workspace
  Recommendations for an incident are based on rules defined in Recommendation Framework.
• Recommended Actions for ITSM reference
  Reference topics provide additional information about various form fields and components installed with Recommended Actions for ITSM.
• Reference section for Problem Management in Service Operations Workspace
  Reference topics provide additional information about Problem Management in Service Operations Workspace.
• Features of the Investigation tab
  The Investigation tab displays CI metrics information along with various options. Use the options and the metrics information to view the data that helps to resolve the CI-related issues.
• Components installed with Universal Request for Service Operations Workspace
  Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin (com.snc.universal_request).
• Components installed with Universal Task for Service Operations Workspace
  Several types of components are installed with activation of the Universal Task application, including tables, and user roles.
• Extension points for batch processing in Service Operations Workspace
  Use the implementation extension point to create implementations and execute batch processing to update multiple records, which improves the performance of the system.