Setting up Service Operations Workspace for ITSM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Setting up Service Operations Workspace helps an agent get started with using its features and capabilities.

    1. Procure ITSM Standard license or above for ServiceNow IT Service Management applications.
    2. Install Service Operations Workspace ITSM Applications from ServiceNow® Store. For information about this installation, see Install Service Operations Workspace ITSM Applications.
    3. To redirect an agent to the Service Operations Workspace landing page, see Redirect an agent to the Service Operations Workspace landing page.
    4. To ensure that the right users have access to the Service Operations Workspace landing page, see Configure service desk groups to access the Service Operations Workspace landing page.
    5. To display SLA information on an incident record page, you should configure SLA timer configuration mappings for incident timer configurations. For information about this configuration, see Customize the display of service level agreements for an incident.