Start a conference call using Microsoft Teams in Service Operations Workspace

Start a conference call from Microsoft Teams to work towards the resolution of an incident.

Before you begin

Role required: itil

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the List () icon.
3. Select Incidents > Open.
4. Select the incident record.
5. Select the Collaborate () icon from the contextual side panel.
6. Select the Calls tab, and then select the plus (+) icon.
7. Select Start MS Teams meeting.
8. On the form, fill in the fields.

   Table 1. Start Conference Call

   Field	Description
   Conference bridge	Option to choose the conference bridge.
   Title	Option to provide a title for the conference call
   Add participants	Options to add participants for the conference call.
   Include a brief message for participants	Provide a brief summary about the issue to be discussed in the conference call.

9. Select Start.