Take a survey in Service Operations Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Get notified when a survey is assigned to you. Complete the survey to provide feedback.

    Before you begin

    Role required: sn_wfo_cfg_itsm.employee

    About this task

    You can respond to surveys or your assessments. You can access surveys available for any group to which you belong.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Access your profile.
      For more information accessing your profile, see Access your profile in Service Operations Workspace.
    3. Select the Assessments tab.
    4. Go to Surveys > Open.
    5. In the Metric type field, select the survey you would like to take.
      Note:
      You can also select the Notifications icon and select the survey.

      You will get notified 7 days before, the day before, and on the day when the survey will be available for you to complete.

    6. Select Take a survey.
    7. Complete the survey.