Manage your work and schedule an absence

Request an absence, provide coverage for a shift, and request overtime for a shift. Managing your work helps shift managers and on-call admins plan shifts and confirm that members are available to respond to incidents and escalations at all times.

Before you begin

Role required: itil

About this task

You can schedule your own time off and suggest suitable coverage from among the fellow roster members.

Get an overview of how to schedule an absence with this video.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. View your calendar by selecting the Schedule menu.
   You can also do the following to view your calendar:

   • Navigate to Workspaces > Service Operations Workspace.
   • Select the Teams menu from the home page and select a team.
   • View all the schedules for the team by selecting the Schedule tab.
3. Select a shift card and select the more options icon () or right-click a shift card.
   
4. Request an absence for the shift by selecting Schedule absence and providing the following details:
   • Member
   • All day toggle button
   • Start time and End time
   • Proposed cover
   • Notes

   
5. Select Schedule absence.