Generate a service offering availability

Generate on-demand availability reports displayed in Service Owner Workspace. When a service commitment contains an availability guarantee, the service offering displays an availability report.

Before you begin

Role required: service_editor

About this task

Figure 1. Navigate

Availability records are generated by a daily job when you select an Availability type service commitment for your service offering. By defining service offering availability, you generate reports that track the actual availability of the offering. For a 7-day chart, no reporting data is available until five days after the service offering is created. For 30-day charts, 23 days of data is required before a report is generated. For a 12-month chart, the database must contain at least 10 months of data.

Procedure

1. To generate a new service availability, navigate to Service Portfolio Management > Availability and click New.
   Note:

   When an Availability commitment type is added to a service offering, it will generate a year's worth of availability records for that offering and commitment. For this reason, existing Availability forms should not be edited. Availability is calculated based on the outages in the system for that offering. If an outage is updated, then the related availability records are updated too.
2. Fill in the form fields.

   Table 1. Service Availability form

   Field	Description
   Display name	Enter the name of the service availability as it appears in record lists. Automatically set at record creation based on service offering and commitment.
   Service offering	Select the service offering for which you want to generate an availability record.
   Service commitment	Select the service commitment to apply the availability record.
   Start	Choose the start of this availability interval.
   End	Choose the end of this availability interval.
   Committed uptime	Enter the total expected service availability for this commitment.
   Acceptable downtime	Enter the acceptable amount of downtime against this commitment schedule for this interval.
   Total downtime	Enter the wall-clock downtime, independent of schedule.
   Met commitment	Availability commitment was met for this interval. Check to indicate the commitment was met.

   Note:

   The following fields display SLA result data when available:

   • Total availability % — Availability percentage for the entire interval, independent of schedule.
   • Total outages — Total number of outages in this interval, independent of schedule.
   • Commitment availability % — Availability percentage within this commitment schedule.
   • Commitment downtime — Downtime that counts against this commitment schedule.
   • Commitment outages — Number of outages against this commitment schedule in this interval.
3. Click Submit.
   View service offering Availability reports in Service Owner Workspace.