Configure Service Owner Workspace metric definitions

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Configure unique metric definitions to measure the performance of your service offerings in Service Owner Workspace.

    Before you begin

    Role required: admin or portfolio_admin

    About this task

    Important:
    As of the San Diego release, Service Owner Workspace is in a planned deprecation. New customers can't find or activate Service Owner Workspace. ServiceNow® continues to support existing customers with Service Owner Workspace. Customers who opt in for the new standard portfolio structure use metrics calculated from key performance indicators (KPIs) in Digital Portfolio Management (DPM). For more information, see Digital Portfolio Management.
    Figure 1. Navigate
    Set up Service Owner Workspace

    Service Owner Workspace includes several metric definitions which you can view and edit, if necessary. You can also create new metric definitions unique to your desired performance monitoring needs.

    Procedure

    1. Navigate to All > Service Portfolio Management > Configuration > Metric Definitions.
    2. View the available base system metric definitions and associated indicators.
    3. To create a unique metric definition, click New.
    4. Provide a unique name for the metric definition in the Name field.
    5. Select a Performance Analytics indicator in the Indicator field.
    6. Click Submit.
      For more information about Service Owner Workspace metrics and weight configuration, see Service Owner Workspace performance metrics.