Configure Service Owner Workspace portfolio metrics

Decide which metrics to configure for your service portfolio to measure the performance of your service offerings in Service Owner Workspace.

Before you begin

Role required: admin or portfolio_admin

About this task

Important:

As of the San Diego release, Service Owner Workspace is in a planned deprecation. New customers can't find or activate Service Owner Workspace. ServiceNow® continues to support existing customers with Service Owner Workspace. Customers who opt in for the new standard portfolio structure use metrics calculated from key performance indicators (KPIs) in Digital Portfolio Management (DPM). For more information, see Digital Portfolio Management.

Figure 1. Navigate

Procedure

1. Navigate to All > Service Portfolio Management > Configuration > Portfolio Metrics.
2. Click an existing service portfolio to learn what metrics are associated.
   The Portfolio Metrics list opens displaying all the metrics applied to the service portfolio.
3. To add an additional metric to the service portfolio, click New.
4. Fill in the form fields.

   Table 1. Portfolio Metric form

   Field	Description
   Service portfolio	Select the service portfolio for which you want to create a metric
   Metric	Select the metric to apply. Choices include: Activity, Availability, Breached SLA, Customer Satisfaction, and Critical Incidents.
   Order	Specify the display order of the trend chart on the Trends tab in Service Owner Workspace.
   Trend chart	Check the box to display this metric on the Trends tab in Service Owner Workspace.
   Performance calculation	Check the box to use this metric in the service offering performance calculation.

5. Click Submit.
   For more information about Service Owner Workspace metrics and weight configuration, see Service Owner Workspace performance metrics.