Assign multiple teams to support a service offering in Service Portfolio Management

You can assign multiple teams to support a single service offering when several teams are responsible for that offering.

Before you begin

Role required: service_editor

About this task

The service offering team table [cmdb_rel_team] enables multiple groups to be related to a single service offering. While in the offering record, use the Team tab to assign a support group to the offering. Use the Related Links Teams tab to add more support groups to the service offering. You can also edit the group type of the teams that you add in the Related Links Teams tab.

Procedure

1. Navigate to All > Service Portfolio Management > Service Offerings.
2. Open the service offering that you want to assign support teams.

   Figure 1. Offering record example

   

3. In the first Team tab on the offering record, use the Search icon () to select the support group for this service offering, and then Save the page.
   After you save the page, the support group that you selected displays in the second Teams tab, in the Related Links area. The Related Links Teams tab has three columns: User group (the support group name that you selected in the first teams tab), Group type, and Primary. You can set the primary entry to true or false, indicating that the user group is the primary support group.
4. In the Related Links Teams tab, add more support groups to the User group list.
   1. Select Edit.
   2. Move one or more groups from the Collection to the Teams List, and then Save.
5. Save the offering record.
6. The Related Links Teams tab contains all the teams that you added.
   You can select any team in the User group column to change the team. You can also select any Group type to change it to one of the other options: Support Group, Approver Group, Change Group, or Managed By Group.