Using Service Portfolio Management

Service Portfolio Management enables you to create services, service offerings, and assign them to service portfolios. You can also view service-related data including service availability results.

Overview of Service Portfolio Management

The following topics provide guidance on how to use Service Portfolio Management.

• Create portfolios in Service Portfolio Management
  You can create a single service portfolio or multiple service portfolios, each with its own taxonomy structure. The service portfolio enables you to see an overall view of your current IT services. You can also see services that may be available in the future and services that existed in the past.
• Service Portfolio Management taxonomy
  Service Portfolio Management uses a taxonomy framework to organize and manage services in a portfolio.
• Create a service in Service Portfolio Management
  Create services that benefit and add value to your internal organization and external customers and users.
• Apply scope to a service in Service Portfolio Management
  Define the limits of a service with scope details to grant or deny specific service views. Out of Scope items define what a service cannot provide and In Scope items define what a service provides. For example, nightly backups may be In Scope for the Desktop Support service, but Out of Scope for the Disaster Recovery service.
• Service offerings in Service Portfolio Management
  A service offering derives from a service, refining the parent service to a specific business need and performance level.
• Log outages in Service Portfolio Management
  Log outages to adjust your business or technical service commitment availability.
• View availability results in Service Portfolio Management
  View availability calculations for commitments on service offerings and application services. After the commitments are set up in Service Portfolio Management, you can view the results by an automated report that you set up.
• Set the time zone for availability results in Service Portfolio Management
  By default, the time zone to calculate availability for services and commitments is set to the global (system) time zone. You can change the global time zone or you can set the time zone for service commitments. With either option, you can recalculate the availability results based on the time zone that you set.
• Convert services in bulk in Service Portfolio Management
  Convert multiple services from the Configuration Management Database (CMDB) service table to one of the dedicated child tables. You can convert to a business service or to a technical service.
• View Service Level Agreement (SLA) results in Service Portfolio Management
  Service Portfolio Management leverages the Service Level Management application and includes a module to manage your Service Level Agreement (SLA) definitions and results.