Edit an incident prediction model in Task Intelligence for ITSM

Edit an incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model.

Before you begin

An incident prediction model must already be created, trained, and deployed. For more information on how to create a model, see Create an incident prediction model in Task Intelligence for ITSM.

Role required: sn_ti_admin.tia_admin or admin

About this task

You have two options for editing your model: view the current training results or retrain the model. The first time you edit a model, a pop-up appears to ask you which option you would like to take.

Resetting your prediction preferences enables you to change how visible the predictions are for agents. Retraining your model enables you to select new data for training, which changes the prediction capabilities of the model.

While you can retest your incident prediction model, it doesn’t change the prediction skills. Edit your incident prediction model to reset your prediction preferences. Edit your field prediction models to retrain the models with new data, predict different fields, or change the prediction preferences.

Changes aren’t saved until you redeploy the model. The updated model replaces the previous model.

Procedure

1. Navigate to All > Task Intelligence for ITSM > Setup.
2. From the Models list, select the menu () icon of the model you want to edit, and then select Edit Model.
3. Modify the fields that you want the model to predict or the fields used to make predictions.
4. Select Launch training.
   A warning message appears.

   

5. Select Retrain.
   The new training results page loads.
6. Select the Compare models results button to show both the previous results and the new results.
7. Select Save & continue.
8. Set your preferences for displaying the predictions or running them in the background.
9. Select Save & continue.
   The Deploy your model screen loads and shows the changes that you made indicated in yellow. If you don't want to deploy the changes, select Discard changes.

   

10. Review the model and select Redeploy.

Result

Your updated model is deployed.