Managing Task Intelligence for ITSM models

Use the machine learning capabilities of Task Intelligence for ITSM to predict and recommend incident field information and help categorize incidents.

Managing Task Intelligence for ITSM involves the following tasks.

Creating an incident prediction model

You can create and deploy solution-based incident prediction models to predict incidents fields for new IT service incidents. Creating a model involves the following steps:

• Set up a model: Set up an incident prediction model using a template available in the base system.
• Train a model: Train a model to make predictions using your data.
• Assess your model: Assess the results from the model training, view sample results for the predicted fields, and select the prediction preferences and behavior for your model.
• Deploy your model: Deploy your model to predict incident fields on incident forms.

Editing an incident prediction model

Edit an incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model.

Exporting an incident prediction model

Export an incident prediction model in Task Intelligence for ITSM to another instance so you can use the model in the other instance without recreating the model from scratch.

• Create an incident prediction model in Task Intelligence for ITSM
  Create and deploy solution-based incident prediction models to predict incidents fields for new IT service incidents.
• Edit an incident prediction model in Task Intelligence for ITSM
  Edit an incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model.
• Export an incident prediction model
  Export an incident prediction model in Task Intelligence for ITSM to another instance so you can use the model in the other instance without recreating the model from scratch.