Activate Task-Outage Relationship

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track outage duration.

    Before you begin

    Role required: admin

    About this task

    The Task-Outage Relationship plugin creates a many-to-many relationship between the Task [task] table and the Outage [cmdb_ci_outage] table.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.