Installed with Vendor Success Indicators in Vendor Management Workspace

Using the Vendor Success Indicators application, you can compare the performance of your vendors against other top-performing vendors.

Important:

You must install the Success Indicators (com.snc.vendor.insights) plugin separately from the ServiceNow Store. For more information, see Activate Vendor Management Workspace.

Table 1. Scheduled Job installed with Vendor Success Indicators

Name	Description
Vendor Success Indicator Weekly Scheduled Job	Runs weekly and gathers vendor attributes data for the past 30 days. The job then computes the correlation of the attributes with high-performing vendors using Predictive Intelligence.

Table 2. Properties installed with Vendor Success Indicators

Name	Description
sn_app_ml_insights.top_n_results	Top N results to retrieve from the Insight Results table for further analysis. Default value is 5.
sn_app_ml_insights.max_records_to_process	Maximum number of records to be processed by the Success Indicator job. Default value is 50000.
sn_app_ml_insights.attr_category_string_value_limit	Maximum number of string values allowed before creating categories. Default value is 5.
sn_app_ml_insights.keep_last_n_runs	The number of the most recent executions to be retained after you run the table cleaner. Default value is 2.
sn_app_ml_insights.attr_datatype_inclusion_list	Comma separated list of valid data types to use for defining Vendor Insights attributes. Default value is boolean,currency,date,datetime,due_date,field_name,glide_date,glide_date_time,glide_list,int,integer,long,string,time,translated,translated_field,translated_text
sn_app_ml_insights.chi_squared_critical_value	The critical value for a chi-square test that compares two values to see if there is a statistical significance. Default value is 3.84.
sn_app_ml_insights.chi_squared_threshold	The threshold for the critical value for the chi-square test. Default value is 5.

Table 3. Attributes installed with Vendor Success Indicators

Attribute Name	Attribute Type	Default value
	Performance analytics indicators
Average Availability	Average Availability	true
Average SLA Achievement	Average SLA Achievement	true
Average Stability	Average Stability	true
Avg Customer Satisfaction	Average Customer Satisfaction	true
Avg Perf Score of SO	Average Performance Score of Service Offering	true
Vendor Satisfaction	Vendor Satisfaction	true
	Table attributes
Contract SLA Commitment	SLA Definition [contract_sla]	true
Contract SLA Type	SLA Definition [contract_sla]	true
Country	Company [core_company]	true
Rank Tier	Company [core_company]	true
Relationship Start	Company [core_company]	false
Service Commitment Type	Service commitment [service_commitment]	true
Service Offering Business Criticality	Service Offering [service_offering]	true
Total Contract Cost	Company [core_company]	false
Unique Subscribers	Company [core_company]	true
Vendor State	Company [core_company]	false
Vendor Type	Company [core_company]	false