ITSM Vendor Management Mobile dashboard

Release version: Washingtondc

Updated February 1, 2024

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Summary of ITSM Vendor Management Mobile Dashboard

The ITSM Vendor Management Mobile dashboard empowers vendor managers to analyze vendor performance using key performance indicators (KPIs). It allows visibility into recent contract activities and ongoing improvement initiatives, facilitating informed decision-making on vendor management.

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Key Features

KPI Analysis: Breakdown of vendors by KPI groups to assess performance metrics.
Contract Tracking: View the number of new contracts created in the last 30 days and those set to end in the next 90 days.
Improvement Initiatives: Monitor the number of improvement initiatives associated with vendors.
Data Visualizations: Key visualizations include:
- Vendors by KPI group: Donut chart displaying vendor breakdown.
- New contracts: Single score indicating contracts created recently.
- Contracts ending: Single score showing contracts due to expire shortly.
- Improvement initiatives: Single score for initiatives aimed at vendor enhancement.
Vendor Lists: Access to various lists such as My Vendors, All Vendors, My Vendor Incidents, My Vendor Outages, and My Vendors Breached SLA.

Key Outcomes

With the Vendor Management Mobile dashboard, vendor managers can effectively monitor vendor performance, track contract timelines, and oversee improvement initiatives, leading to enhanced vendor relationships and better service delivery.

Analyze vendors by KPI group. You can see which contracts were created in the last 30 days and which ones are ending in the next 90 days. Monitor improvement initiatives for your vendors.

Required Vendor Management Mobile roles

If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Mobile landing page.

Use cases


End user and goal	Required role
As a vendor manager, you can analyze real-time details such as: Breakdown of vendors by KPI groups. How many new contracts were created in the last 30 days. How many contracts are ending in the next 90 days. Analyze improvement initiatives for your vendors.	Vendor Manager [sn_vlm.vendor_manager]

Data visualizations


Title	Type	Source table	Description
Vendors by KPI group	Donut	Company [core_company]	Breakdown of vendors by metric model.
New contracts	Single score	Contract [ast_contract]	Number of contracts created in the last 30 days.
Contracts ending	Single score	Contract [ast_contract]	Number of contracts ending the next 90 days.
Improvement initiatives	Single score	Improvement Initiative [sn_cim_register]	Number of improvement initiatives created for your vendors.

Lists

Access the following vendor lists on the Vendor Management Mobile dashboard.


Name	Description
My Vendors	List of all vendors managed by the vendor manager.
All Vendors	List of all vendors in your organization.
My Vendor Incidents	List of all incidents monitored by the vendor manager.
My Vendor Outages	List of all outages monitored by the vendor manager.
My Vendors Breached SLA	List of breached SLAs monitored by the vendor manager.