Configure the Walk-up Experience portal

Create engaging walk-up center service portals featuring your logo, portal theme, desired catalog, links to a knowledge base and social community, and more.

Before you begin

Walk-up Experience includes a complete base-system Walk-up Portal with theme. The Walk-up Portal pages are meant to be used as built. You can create custom portal pages to meet your needs by copying the portal pages and associated widgets and making changes to the copies. You can configure both an online check-in portal and a physical check-in portal for your walk-up locations.

There are several ways to configure the Walk-up service portal:

• Service Portal application: Modular user interface framework for quick and easy building and customization of application portals.
• Service Portal Walk-up form: Requires CSS and HTML experience.

Role required: sn_walkup.walkup_admin or admin

Procedure

1. To configure the Walk-up service portal using the Service Portal application, navigate to All > Service Portal > Service Portal Configuration.
2. To customize the base-system walk-up portal with your unique branding, title, logo, theme colors, layout, properties, widgets, and more, or to create a new walk-up portal, refer to Service Portal for detailed information.
3. Alternatively, to configure the Walk-up service portal using the Service Portal Walk-up form, navigate to All > Walk-up Experience > Administration > Portal Configurations.
4. In the Service Portals list, select Walk-up.
5. Click the form menu icon and select Configure > Form Design.
6. In the form designer header drop-down list, select or search for any of the configurable walk-up forms to customize your portal appearance.

   Option	Description
   Walk-up context [wu_context]	Online check-in channel for requesters to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up requester and the description of the associated interaction.
   Walk-up Location Queue [wu_location_queue]	Physical walk-up location interaction queue to manage and administer the service center. You can establish walk-up locations, set hours of operation, enable online check-in, determine assignment groups, associate stockrooms, as well as design the queue time display and position notification system.
   Walk-up Reason [wu_m2m_location_queue_reason]	Reasons why a requester needs walk-up support.
   Walk-up Reason for Visit [wu_reason]	Order in which reasons for a visit should be prioritized at a walk-up location.

   You can modify the form content to meet your portal requirements. For more details, refer to Form configuration .