View Walk-up Experience location stockroom and assets

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Agent supporting Walk-up Experience locations can view and access stockrooms to provide commonly requested hardware and software assets for walk-up queue guests. Stockroom inventory is defined by asset and inventory managers. Walk-up location agents can monitor inventory and alert asset and inventory managers when additional consumables are needed.

    Before you begin

    Role required: sn_walkup.walkup_technician

    About this task

    The agents can view associated walk-up location stockrooms in following ways:
    • Through Agent Workspace
    • Through navigation menu.

    Procedure

    1. Navigate to All > Workspace Experience > Agent Workspace Home.
    2. Alternatively, to view walk-up locations through the application navigator, navigate to All > Walk-up Experience > Agent > My Walk-up Stockrooms.
    3. From the navigation list, select List.
    4. Under Walk-up, select My Stockrooms.
    5. Select the name of your stockroom to view details such as the physical address, the group assigned to the stockroom, and the available assets (hardware, consumables, and software licenses).
    6. Select any of the list tabs to see the available inventory.
      For example, you can select Consumables to see a list of all available consumables. The inventory list tabs include the following.
      OptionDescription
      Hardware Cables, connectors, batteries, and more.
      Consumables Computer monitors, video equipment, computer mouse, and more.
      Software Licenses Available software programs and tools.
      Other Assets Miscellaneous other assets.
    7. Select the name of an available consumable to see the details about the asset, such as quantity, cost, and expense information.