Analyze skills for your teams in Workforce Optimization for ITSM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Add skills to groups and view skill assignments for your teams.

    Before you begin

    Role required: skill_admin

    Procedure

    1. Navigate to All > Workforce Optimization for ITSM > Manager Workspace.
    2. Click the Teams icon.
    3. Select a team for which you want to analyze skills.
    4. Add a skill to the team.
      1. Click New.
      2. In the Skill field, select a skill.
      3. In the Skill level field, select a level for the selected skill.
      4. In the Inherited from field, select the skill from which this skill is inherited.
      5. Click Save.
      You can click on a skill to analyze skill data such as the number of users or tasks with that skill, the overall skill coverage, and how many experts you currently have with that skill.