Workforce Optimization ITSM Manager Workspace components

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.

    Roles

    Role title [name] Description Contains roles
    Manager Workspace User [sn_wfo_cfg_ws.user] Grants read access to the Next Experience UI Builder workspace.
    • workspace_user
    • canvas_user
    Manager Workspace Manager [sn_wfo_cfg_ws.manager] Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules.
    • sn_wfo_cfg_ws.user
    • sn_wfo.user
    • sn_wfo_skillreview.manager
    Manager Workspace Admin [sn_wfo_cfg_ws.admin] Grants administrative rights to create, read, update, and delete (CRUD) all applications and settings in Manager Workspace.
    • sn_wfo_cfg_ws.manager
    • workspace_admin
    • ui_builder_admin
    • canvas_admin
    • sn_wfo.admin